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Shipping & Returns
WARRANTY and RETURN POLICY
When you need to return a product to Whitemore Supply, please follow these instructions so we can serve you better.
- No returns on special ordered items.
- Warranties require a copy of the original invoice.
- Once you have a copy of the original invoice send it to us using one of the below options:
-email it to sales@bigofan.com
fax a copy to (972) 272-9938 - Call 1-866-BIGOFAN and explain the reason for the return and get a Return Authorization Number (RMA#).
- Ship item back prepaid via UPS to:
Port-A-Cool LLC
Attn: (RMA#)
721 FM 2468
Center, TX 75935
- Repack return items carefully to avoid damage.
- Refunds do not include freight and are subject to a restocking fee.
PRIVACY POLICY
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.